Terms of Service
The terms and conditions governing your use of Revyola.
1. Acceptance of Terms
By accessing or using Revyola ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms form a binding agreement between you (the "Client") and Revyola.
2. Description of Service
Revyola provides AI-powered revenue cycle management tools including claim analysis, denial management, underpayment detection, and appeal letter generation. The Service is provided on a success-fee basis: Revyola charges 25% of amounts successfully recovered on your behalf.
3. Eligibility
The Service is available to licensed healthcare providers and their authorized billing staff in the United States. By using the Service, you represent that you are authorized to submit and process claims on behalf of the practice.
4. Success Fee Model
Revyola operates on a no-win, no-fee basis. You owe nothing upfront. When Revyola identifies and you successfully recover underpaid or denied claims, Revyola's fee is 25% of the recovered amount. You retain 75%.
You agree to report recovered amounts accurately and in good faith. Misrepresentation of recovery amounts constitutes a material breach of these Terms.
5. Acceptable Use
You agree not to:
• Upload fraudulent, fabricated, or altered claims data
• Use the Service to submit false claims to payers or government programs
• Attempt to reverse-engineer or copy the AI models or platform
• Share your account credentials with unauthorized parties
• Use the Service in violation of any applicable law or regulation
6. Data Ownership
You retain full ownership of all claims data you upload. Revyola receives a limited license to process your data solely to provide the Service. We do not use your data to train AI models without explicit written consent.
7. Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind, express or implied. Revyola does not guarantee specific recovery amounts, approval rates, or outcomes. AI-generated appeal letters are drafts and should be reviewed by qualified billing staff before submission.
8. Limitation of Liability
To the maximum extent permitted by law, Revyola's total liability to you for any claims arising from use of the Service shall not exceed the greater of (a) $500 or (b) fees paid to Revyola in the 3 months preceding the claim. Revyola is not liable for indirect, incidental, or consequential damages.
9. Indemnification
You agree to indemnify and hold harmless Revyola from any claims, damages, or expenses arising from your misuse of the Service, violation of these Terms, or infringement of any third-party rights.
10. Termination
Either party may terminate this agreement with 30 days written notice. Revyola may terminate immediately for material breach. Upon termination, your data will be retained for 90 days and then deleted unless you request earlier deletion.
11. Governing Law
These Terms are governed by the laws of the State of California. Disputes shall be resolved through binding arbitration under JAMS rules, with proceedings conducted in San Francisco, California.
Contact us at info@revyola.com. We aim to respond within 2 business days.