Privacy Policy
How Revyola collects, uses, and protects your information.
1. Who We Are
Revyola LLC ('Revyola,' 'we,' 'us,' or 'our') is a revenue cycle management (RCM) intelligence platform that helps medical practices identify underpayments, manage denials, and recover revenue. This Privacy Policy describes how we handle your information when you use the Service.
2. Information We Collect
Account information: Name, email address, practice name, NPI number, specialty, and billing contact details provided during registration.
Claims data: EDI 835/837 files, CSV exports, and other medical billing data you upload. This may include protected health information (PHI) as defined under HIPAA.
Usage data: Log files, IP addresses, browser type, pages visited, and feature usage patterns to improve the Service.
Communications: Emails and support messages you send us.
3. How We Use Your Information
• Provide, operate, and improve the Revyola platform
• Analyze claims data using AI agents to identify recovery opportunities
• Send transactional emails (activation, reports, alerts)
• Respond to support requests
• Comply with legal obligations
• Detect and prevent fraud or abuse
4. PHI and HIPAA Compliance
We act as a Business Associate under HIPAA. Patient identifiers are stripped before any data is sent to AI processing systems. We execute a Business Associate Agreement (BAA) with all covered entity clients. See our HIPAA Notice for full details.
5. Data Sharing
We do not sell your data. We share data only with:
• Anthropic (AI processing) — under BAA and DPA
• Supabase (database hosting) — SOC 2 Type II certified
• Vercel (infrastructure) — SOC 2 Type II certified
• Legal authorities when required by law
6. Data Retention
Claims data is retained for the duration of your subscription plus 90 days. You may request deletion at any time by emailing info@revyola.com. Deletion is completed within 30 days.
7. Security
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Access is role-based and logged. See our Security page for full details.
8. Your Rights
You have the right to access, correct, export, or delete your data. Contact us at info@revyola.com to exercise these rights.
9. Changes to This Policy
We will notify you by email at least 14 days before material changes take effect. Continued use of the Service constitutes acceptance.
Contact us at info@revyola.com. We aim to respond within 2 business days.